FAQ

Orders & Shipping

Where are orders shipped from?

All Pourtable orders are dispatched from Wollongong, NSW, Australia.

Do you offer free shipping?

Yes. We offer free shipping to most Australian locations. Additional charges may apply for selected remote and regional postcodes.

How long does delivery take?

Delivery times vary depending on your location. Estimated delivery times will be displayed at checkout.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive tracking information via email.

Portable Blender

Is the blender rechargeable?

Yes. The blender charges via USB-C.

Can I blend frozen fruit?

Yes. For best results, we recommend cutting larger frozen pieces into smaller chunks and adding sufficient liquid.

Can the blender crush ice?

The blender is designed for smoothies, protein shakes and blended drinks. Performance may vary depending on ice size and quantity.

How do I clean the blender?

Simply add warm water and a small amount of dishwashing liquid, blend briefly, then rinse thoroughly.

Is the blender portable?

Yes. The blender is designed for use at the gym, office, while travelling, camping and other on-the-go situations.

Portable Coffee Maker

Is the coffee maker rechargeable?

Yes. The coffee maker charges via USB-C.

Can I take it travelling?

Absolutely. The coffee maker is designed for travel, camping, caravanning, road trips and everyday use.

What type of coffee can I use?

Please refer to the product specifications for compatibility with coffee grounds and supported capsule types.

Does the coffee maker heat the water?

Please refer to the product specifications on the product page for heating capabilities and usage instructions.

Warranty & Returns

Do your products come with a warranty?

Yes. Warranty information is provided on each product page.

What if my item arrives damaged?

Please contact us as soon as possible with photos of the damage and we will work with you to resolve the issue.

Can I return my order?

Returns are subject to our Returns Policy. Please refer to our Returns Policy page for full details.

Contact & Support

How can I contact Pourtable?

You can contact us through our Contact Us page or by email.

Are you an Australian business?

Yes. Pourtable is an Australian-owned business, with orders dispatched from Wollongong, NSW.