Warrranty

12 Month Warranty

Every Pourtable product comes with a 12 Month Warranty for added peace of mind.

During the warranty period, customers receive:

✓ Online technical support

✓ Troubleshooting assistance

✓ Access to replacement parts where available

✓ Assistance with manufacturing defects and faults

If you experience an issue, simply contact our support team with your order number and details of the problem. Photos and videos may be requested to help diagnose the issue.

Our goal is to get you back up and running as quickly as possible

Do your products come with a warranty?

Yes. All Pourtable products include a 12 Month Warranty. Customers receive online technical support, troubleshooting assistance and access to replacement parts where available throughout the warranty period.

Covered Under Warranty

✔ Manufacturing defects

✔ Product arrives damaged

✔ Battery fails under normal use

✔ USB-C charging port faults

✔ Heating system faults

✔ Pump or extraction faults

✔ Electrical component failures

✔ Buttons or controls that stop functioning under normal use

Not Covered Under Warranty

✘ Accidental damage

✘ Dropping, crushing or impact damage

✘ Damage caused by misuse or improper operation

✘ Damage caused by incorrect charging equipment

✘ Cosmetic wear and tear

✘ Unauthorised repairs or modifications

✘ Water damage caused outside the product's intended use

✘ Lost or stolen products

✘ Damage caused by neglect, abuse or improper storage

How To Make A Warranty Claim

If you experience an issue with your Pourtable product:

  1. Contact our support team.
  2. Provide your order number.
  3. Describe the issue.
  4. Attach photos and/or videos of the fault.
  5. Our team will assess the claim and provide troubleshooting steps where required.

Where a manufacturing fault is confirmed, Pourtable may provide:

  • Replacement parts
  • Product repair assistance
  • Product replacement
  • Alternative resolution as required

Australian Consumer Law

Add this at the bottom:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This is important for Australian ecommerce businesses.