Returns & Refunds Policy

At Pourtable, we want you to be confident in your purchase. If you experience an issue with your order, we're here to help.

Change of Mind Returns

We accept change-of-mind returns within 15 days of receiving your order.

To be eligible for a return, products must:

Customers are responsible for return shipping costs for change-of-mind returns.

Once the returned product has been received and inspected, an eligible refund will be processed to the original payment method.

Please note that original shipping charges (if applicable) are non-refundable.

If your product arrives damaged or develops a fault during normal use, please contact us as soon as possible.

To help us assess the issue, we may request:

Where a manufacturing fault is confirmed, we will work with you to provide an appropriate solution, which may include:

If you receive an incorrect item, please contact us within 7 days of delivery and we will arrange a suitable resolution.

For hygiene and safety reasons, we may not accept returns on products that have been used with food or beverages unless the product is faulty.

Once a return has been approved and received, refunds are generally processed within 3-5 business days.

Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For all return, refund and warranty enquiries, please contact our team via our Contact Us page or email:

support@pourtable.com.au (replace with your actual support email)

We aim to respond to all enquiries within 1-2 business days.