Shipping Information
At Pourtable, we know you're excited to receive your order. That's why we aim to dispatch all orders as quickly as possible.
Order Processing
All orders are dispatched from Wollongong, NSW, Australia.
Orders are typically processed and dispatched within 1 business day of purchase.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Costs
🚚 Free Shipping Australia-Wide
We currently offer free shipping on all orders within Australia.
Estimated Delivery Times
| Location | Estimated Delivery Time |
|---|---|
| NSW | 1-3 Business Days |
| ACT | 2-4 Business Days |
| VIC | 2-5 Business Days |
| QLD | 2-6 Business Days |
| SA | 3-6 Business Days |
| TAS | 3-7 Business Days |
| WA | 5-10 Business Days |
| NT | 5-10 Business Days |
Delivery timeframes are estimates only and may vary depending on your location, courier network and seasonal demand.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
You can use this tracking number to monitor your order's progress.
Delivery Information
Please ensure your shipping details are entered correctly at checkout.
Pourtable cannot be held responsible for delays or additional costs resulting from incorrect shipping information provided by the customer.
Damaged, Faulty or Missing Items
If your order arrives damaged, faulty or incomplete, please contact us as soon as possible.
To assist with your enquiry, we may request:
- Your order number
- Photos of the product and packaging
- Videos showing the issue (if applicable)
- A description of the problem
Our team will work with you to resolve the matter as quickly as possible.
Questions?
If you have any questions regarding shipping, delivery or your order, please contact our support team.
We aim to respond to all enquiries within 1-2 business days.